Inputting the correct information is important when using our platform.
When initiating a ShapeShift exchange you will be asked to input a destination address. This should be the address that you want to receive your exchanged funds to. For example, if you are exchanging BTC for LTC, you will want to provide a Litecoin address under your control for ShapeShift to deposit LTC to upon completion of the exchange process. Providing an address that is not under your control will result in loss of funds, as ShapeShift is not able to retrieve any funds once they have left our system.