If your order page says that your assets were sent to you but you do not see the balance in your wallet, it's likely an issue with your wallet. Click "See it on the blockchain" to confirm the assets did indeed get sent out to you.
Here are some links to help you troubleshoot viewing your funds, depending on the wallet or coin type that you are using/exchanging:
If you still cannot see your funds, feel free to contact ShapeShift Support so that we may resolve this issue.