Why did ShapeShift say the exchange completed, but my funds are not in my wallet?

Follow

Comments

18 comments

  • Avatar
    Ptr Teeny

    hi, please help me with my concern. my transaction did not go to my wallet and was not returned to my previous wallet.

    i already reported my concern twice providing the wallet address and the transaction hash but until now i did not get any reply from your end.

    please help! thank you.

  • Avatar
    Ptr Teeny

    i believe mine was a case of multiple-output-transaction. please revert the funds back to my wallet. thanks! 

  • Avatar
    Veresha75

    The problem solved, thank you.

  • Avatar
    vineet bansal

    i have converted 1 etc to eth in my account etc less but eth not recieved on dated 03 july 2017 at 8.29 pm my transaction id Hash 0xd1a1b5ab41835bdf1ca4ea0e22584ae047a5c24719dbfb90b1d825f787f37825    [16:27, 7/4/2017] +91 98147 44205: er)gastracker.io
    [16:27, 7/4/2017] +91 98147 44205: https://gastracker.io/addr/0x64307e3ed661d401327dc312e85bcda24f43e7ba                                      [16:28, 7/4/2017] +91 98147 44205: Address 0xf5f1e8743c271545e8e65e980fa7ad1df40b7908 | GasTracker.io (Ethereum Classic Block Explorer)gastracker.io
    [16:28, 7/4/2017] +91 98147 44205: https://gastracker.io/addr/0xf5f1e8743c271545e8e65e980fa7ad1df40b7908                                         Eth add.0xddb70f2aeb9a23a1947f699ef5896ee8e8b8c418                                                                                 Etc add.0xc95ed6f3bb303bb623a0858708a54a309c5b799e

  • Avatar
    Shoaib3535

    LfyUWhuFkrHjEmCxdXipCCVUNCTQYqnEEh
    shapeshift complete my trasaction but i did not receive my litecoin yet.

  • Avatar
    Akiva

    I sent BCH to shpeshift via Coinomi app. The exchange was to be convertd to BTC.
    No BTC arrived at my wallet, but the BCH was sent.
    My sent BCH transaction id:
    7ab5ce39684d83a18f40ee83e216e985b37f9838da5a97a8291cee3987c10945
    I sent BCH to address:
    162xPj37VdcQumpUxZHz2VscyrHQ73wwg9
    Expected to recieve BTC at address:
    1NSj17YBwK3iWZ7kHrjRUxEvqAbDbdKzn3

  • Avatar
    Joseph Hazuka

    I sent ether in exchange for ripple. I didn't receive through ripple in my wallet and kraken said they didn't receive the tranfer. Please send the ripple. Ripple address rLHzPsX6oXkzU2qL12kHCH8G8cnZv1rBJh destination tag 1208522439. Please this is my entire savings.
    {
    "transaction": {
    "TransactionType": "Payment",
    "Flags": 2147483648,
    "Sequence": 54566,
    "Amount": "438368614",
    "Fee": "10000",
    "SigningPubKey": "0273D3C54D9997BABE737A48DE98821A5BF517D333EFBBC37B1CFADE0A3DFF18F6",
    "TxnSignature": "30450221008C8E3053A27C7E23B0E645008B49BBF683C4ECF1150E7EB976E7DD58A0BFD34802200B63622BA955DD3401745A8D69962122A2CD0D18AA7333A9D0623651491DB999",
    "Account": "rwfGzgd4bUStS9gA5xUhCmg1J86TMtmGMo",
    "Destination": "rLHzPsX6oXkzU2qL12kHCH8G8cnZv1rBJh",
    "date": 556854041,
    "hash": "3C53E8D1A2E9A8F0C626CF2BE0E606412FAB532E8E58B9D8BF50827A81B5B983",
    "inLedger": 32229247,
    "ledger_index": 32229247,
    "meta": {
    "TransactionIndex": 14,
    "AffectedNodes": [
    {
    "ModifiedNode": {
    "LedgerEntryType": "AccountRoot",
    "PreviousTxnLgrSeq": 32229198,
    "PreviousTxnID": "8AE80F98D3ECC6F8F2BCD8A2B624206ED3E0D657666A49C20A5532309DC8E050",
    "LedgerIndex": "61EE607236D8A172A40B771BE665AD06EEC74912D331EA98E9DA7EC2B1AC68F8",
    "PreviousFields": {
    "Sequence": 54566,
    "Balance": "785598510732"
    },
    "FinalFields": {
    "Flags": 0,
    "Sequence": 54567,
    "OwnerCount": 0,
    "Balance": "785598500732",
    "Account": "rwfGzgd4bUStS9gA5xUhCmg1J86TMtmGMo"
    }
    }
    }
    ],
    "TransactionResult": "tecDST_TAG_NEEDED",
    "delivered_amount": "438368614"
    },
    "validated": true
    },
    "success": true
    }

  • Avatar
    Joseph Hazuka

    If you don't want to deposit my xrp then return my .35 ether to address 0x2470Afb0C4bFc8D6636Ec7405292Ca8FB28630bA. But give me what is mine.

  • Avatar
    Joseph Hazuka

    Still no funds returned

  • Avatar
    Joseph Hazuka

    Until I get my .35 ether back or 438 ripple deposited I'm going to every message board and yelling shape shift is a scam. You don't help or reply. You owe me something and I just want what is mine. Now I have given you all the information you need to correct this issue in the previous posts, please do the right thing. This was all I had to invest for my grandchildren's collage fund. Is this how you want to be known by?

  • Avatar
    Jon Hustad

     I don't understand how you guys can take someone's funds and not return it within 72 hours. I gave you my ETH in good faith and have not received my QTUM tokens. What really blows me away you have a service and this seems like this is a major problem as I see many people with the same problem. You should hire some more reps to field the multiple complaints or fix the problems. I work hard for my USD that I used to purchase the ETH I am sure Shapeshift makes plenty of money with all the transactions you do and your customer service is terrible. I would like my QTUM tokens or ETH returned to me ASAP.  

    Version:1.0 StartHTML:000000185 EndHTML:000016392 StartFragment:000016275 EndFragment:000016321 StartSelection:000016275 EndSelection:000016321 SourceURL:https://shapeshift.io/ShapeShift | Cryptocurrency Exchange | Simple Coin Conversion

    <link rel="stylesheet" href="styles/vendor.6409ac19.css"><link rel="stylesheet" href="styles/main.e107eca9.css">

    Order ID: b0602ff8-5dbf-4f86-a6e3-57f1d0c12a0c

     

     

  • Avatar
    Cheang Yik Hin

    hi..two day ago i shapeshift from bitcoin to OMG (50 coin)...but not show at walley...what can i do?

  • Avatar
    Joseph williams

    I Tried to complete this transaction September 14th for a $150 The transaction timed out or failed or whatever and it's sad it was going to refund back to my

  • Avatar
    Joseph williams

    I Tried to complete this transaction September 14th for a $150 The transaction timed out or failed or whatever and it's sad it was going to refund back to my Return address It is the 26 and I still have not received any funds back can anyone tell me what's going on

  • Avatar
    zuhairi ismail

    hi, please help me.I have sent btc to ethereum but not received in my wallet.Transaction already completed.My transaction from luno exchanger.This is my transaction
    e1e510dee7ccce491fffc8e8c4a01c7e6bbeb69543b86c7c73e78ea29c21705f

  • Avatar
    zuhairi ismail

    hi, please help me.I have sent btc to ethereum but not received in my wallet.Transaction already completed.My transaction from luno exchanger.This is my transaction
    e1e510dee7ccce491fffc8e8c4a01c7e6bbeb69543b86c7c73e78ea29c21705f

  • Avatar
    zuhairi ismail

    Please refund my transaction to ethereum wallet .Total 3 ethereum
    0xC28142C80cFFE11086A334402ecFF4517898DCec.
    Why the shape shift stuck during transaction but btc sending completed.This is my transaction

    e1e510dee7ccce491fffc8e8c4a01c7e6bbeb69543b86c7c73e78ea29c21705f

  • Avatar
    Ashish kapadia

    0x92a51178527B648947b4963D18Dcd0a30E08b66B I sent btc but not received tenx pay to my Imtoken

Please sign in to leave a comment.