Unfortunately, if you have sent funds to an incorrect address, we cannot help you. Once funds are sent to a wrong address, there is nothing we can do to recover them. This is why it is extremely important to double-check the destination address you enter on the order page. This is especially important for Ethereum addresses. A few steps you can take if you think you sent the funds to the wrong address:
- Retrace your steps. You may consider reaching out to your wallet provider if you believe that there could be other related errors or that the issue is wallet-related.
- Post around. You can post on Reddit, Twitter, anywhere where people will listen to you. It is possible (but not likely) that the address you inadvertently sent to is owned by someone else.
- It may be a ShapeShift destination address. If you somehow entered a ShapeShift address as your destination address, we will be able to return the funds to you. Open a support ticket, let us know, and we will be able to return the funds if this is the case.
Ultimately, it is important to triple-check your destination address in order to make sure that it is both the address you want to send the funds to and an address you have control over.