Have an order that has been "awaiting exchange" for a little while?
When the status on screen reads “awaiting exchange”, this means that the output is processing. The deposit sent to ShapeShift has indeed been received, confirmed on the network, and is awaiting the exchange process from ShapeShift. The output transaction is likely in the middle of processing and will be sent to you shortly!
If you do not receive the output within 48 hours of seeing the “awaiting exchange” status, then please reach out to our customer support team and we will be happy to assist you as soon as possible.