My order is "awaiting exchange" - what's happening?

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34 comments

  • Avatar
    Richard Parris

     I used a wallet - Jaxx - to make the transaction - is there a way I can find out the status of the transaction from the incoming origin to destination addresses?

    Thanks.

  • Avatar
    Va85tobias

    Hello
    I also use jaxx wallet. I read that you can use this address to see what the status Is on your transaction.

    https://shapeshift.io/txstat/<'Sent To' adress>

  • Avatar
    Rogue

    Thanks Megan, I recieved my funds. 

  • Avatar
    Amen

    My order has taken longer than 24 hours and I still haven't received my funds. I emailed support hours ago and still haven't received a reply back even.

  • Avatar
    Megan

    We are answering all support requests, so yours will definitely be taken care of. 

  • Avatar
    Threemcs
  • Avatar
    Mutsched

    Hello to all....

    Yesterday i send 5 times 0,2 BTC to shapeshift but only the first will work... Only 0,2 Btc was changed and send to my ETH wallet...

    The other 0,8 BTC ( 4 transactions with 0,2btc) was send from bitcoin.de but never arrived in my ETH wallet.... hope shapeshift can fix that problem to me because all the other changes or transaction always work fine.... 

  • Avatar
    Nicholasnyanhtet

    Hi Megan,

     

    Although I finished sending my ETH to your deposit address during the conversion of ETH to BTC 4 hours ago, My BTC never arrives into my wallet as ever.

    Please kindly send my ETH back to my refund address 0x464F4b3dc5A133bEb6C8194819369C657626D16d !

    Transaction information is 

    0xfd76a3a30547447f5a43d1ef86c594812c2a3b7393b364c84b82840c32107fc9

    Thanks,

    Nyan Lin Htet

  • Avatar
    Jose Manuel Fernandez

    Hi Megan Whats Happen i saw the transactions is ready , my transactions from btc to ltc have more than 12 hours .

  • Avatar
    Megan

    Be sure to submit a support ticket here: https://shapeshift.zendesk.com/hc/en-us

  • Avatar
    Jose Manuel Fernandez

    Thanks Megan , i send two tickets supports and i surprise because you respond faster and the support team , they dont give me any feedback  by the moments.

  • Avatar
    Megan

    They'll be back to you soon. We resolve issues within 24-48 hours. :) 

  • Avatar
    Megan

    What's your ticket # SLobo? I'd be happy to look into why the wait is so long for you.

  • Avatar
    Smooretrainer

    Megan please help me!

     

    I've literally tried all forms a way of contacting you guys.

     

    this is my ticket number

    07d571ea-92e9-404c-b6a9-21fb7c832631

     

    PLEASE PLEASE PLEASE HELP

  • Avatar
    Megan

    Your exchange has completed and we've reached out to you via support ticket. 

  • Avatar
    Smooretrainer

    I did not receive the MTL in MyEtherWallet

  • Avatar
    Mah Abd

    Hi Please help me

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    Mah Abd

    I just sent 6.7904 ETH to this address 0x4348f78d36c98c6a0d79c9fb7f5351f5c8b5901c to receive XRP, but unfortunately my request is pending! Please I need your help

  • Avatar
    Mah Abd

    My Xrp adress is
    rwxViS8Ei324QBjZay5ofLiqBDEKy5Qfgj

  • Avatar
    Mah Abd

    My Xrp adress is
    rwxViS8Ei324QBjZay5ofLiqBDEKy5Qfgj

  • Avatar
    Mah Abd

    Tag address is Abdelxrp

  • Avatar
    Mk Lee918

    my exchange btc to ETH more than 11 hour . please helpme to solve it..

    my TX Id is 4e13c9b808c2885c7223ae931273e579274938453d4481c258dfe8c098b803a2

    i send to support ticket but i cant get any response

  • Avatar
    Chrisokoro4

    15pTtbrukHi2VWGRe85PDSSq2nmsZXReh7 i requested for a bitcoin cash i sent 0.003258 to your bitcoin wallet and i haven't seen it yet it says i am timed out...what happens now?

  • Avatar
    Aniket Kapse

    1Camiysi7YF6v9Eiot2MyxEGXgoYa4Ej8R

    This is my bitcoin deposit address which I sent btc on. Still its awaiting exchange to ETH. PLEASE HELP. How long does it take? Why is it so slow?

  • Avatar
    Megan

    Aniket,

     

    Please open a ticket here so a crypto specialist can assist you: https://shapeshift.zendesk.com/hc/en-us/requests/new 

  • Avatar
    Malome.

    Hello, My order has been in "Awaiting Exchange" status for several hours now. I submitted a ticket @ Id#82039. Please help!!!

  • Avatar
    Kaleelrahman

    Hello, My order has been in "Awaiting Exchange" status for several hours now. Till now not repans

  • Avatar
    Kaleelrahman

    Hello, My order has been in "Awaiting Exchange" status for several hours now. Till now not repans

  • Avatar
    Megan

    Have you opened a support ticket with us Kaleel?

  • Avatar
    David Bouasavanh

    Hi Megan,

    Can you please help, received a message from Crypto Specialist that my order ID does not exist. 

    Order ID: d0d48d71-8336-433f-b43c-8e5fe11c7667

    TxHash:
    0xf4ec1db2383758e2de86efa987218fec0f40e1f4d2fcd2b9f549611ed2bfdda8
     
    Block Height:
    4220406 (11407 block confirmations)
     
    TimeStamp:
    3 days 5 hrs ago (Aug-30-2017 04:25:14 PM +UTC)
     
    From:
    To:

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