As of June 16th, we are doing our best to respond to all support requests within 48-72 hours, however, due to a continued increase of customers support requests, our support team response may take longer due to our current team bandwidth. We assure you our team is working around the clock to respond and solve all of your issues. We very much appreciate your patience during this time and will update our timelines as they change. Do know, we will get everyone taken care of and love you all very much for your understanding.
Articles in this section
- Support wait times?
- My order is "awaiting exchange" - what's happening?
- What is a replay attack?
- Sent funds to the wrong address. Can I recover my funds?
- Why did ShapeShift say the exchange completed, but my funds are not in my wallet?
- What is an auto-refund?
- What do I input into the refund address field?
- What do I input into the destination address field?
- What is the Deposit Address?
- What is the TXID or Hash?