Support wait times?

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8 comments

  • Avatar
    Michaelmcneill4489

    Can you please tell me when this will be looked at?

    https://shapeshift.zendesk.com/hc/en-us/requests/57308

    Missing out on trading over the last 5 or so days has been pretty stressful

  • Avatar
    Josejcoy

    Thanks! I can wait, but please check my request as soon as posible.

    Have a good day.

  • Avatar
    Tishulvadher

    Please can someone look at my request? I've been waiting for 4 days now and nothing has happened.

    59657 and 58085. Currently missing 5.4 Ether even though I provided a refund address incase of failure :(

    Thanks

    Tish

    Tish

  • Avatar
    Mrinal wadhwa

    Hi
    I have still not received by LTC which were exchanged 4 days back .I already have a ticket opened 81021 but no response received till now .

  • Avatar
    Mrinal wadhwa

    Hi
    I have still not received by LTC which were exchanged 4 days back .I already have a ticket opened 81021 but no response received till now .

  • Avatar
    Afseo

    My 3 BTC to XRP transactions below failed (all where above 20 XRP), I see this message "Please contact our crypto specialists"

     
     
  • Avatar
    Kulnandan21

    i sent .85 bitcoin to get ripple, transaction has 22 confirmations but yet i have not received the ripples or the bitcoin refund. 

  • Avatar
    Kulnandan21

    Dear Team,

    I made a payment of 0.85 bitcoin to get ripple, transaction has 67 confirmations now, but still i have not received any ripple of bitcoin refund. Kindly look into the matter and help me out as it a very heavy amount for me.

    address: 3Fzr9oFNVdCYYbiCHZ1hC5s72zmLzR3eMM

     

    transaction:

    d253356e60750a9b06de0fec09fc3f202425cd7358a81df37316f71a509de19a

     

    i have also raised ticket (ID: 91213)for the same but it has been 10 hours or so and i have not received any update from your side. Kindly help me out as the amount is huge and affecting me mentally.

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