As of June 16th, we are doing our best to respond to all support requests within 48-72 hours, however, due to a continued increase of customers support requests, our support team response may take longer due to our current team bandwidth. We assure you our team is working around the clock to respond and solve all of your issues. We very much appreciate your patience during this time and will update our timelines as they change. Do know, we will get everyone taken care of and love you all very much for your understanding.
Articles in this section
- T & C s What are your terms and conditions?
- Why can't I access ShapeShift.io?
- I want a coin added to ShapeShift
- Why did my deposit include two amounts on the blockchain?
- What is a Smart Contract?
- Why are some coins unavailable on the App?
- Why are coins temporarily unavailable?
- What exchange rate do you use?
- How do I get a coin added?
- Why is the BTC miner fee so high?