We are sorry to hear that you are having trouble viewing your digital assets. Please make sure that your wallet is fully synced to the latest block and up-to-date. You may see a refresh icon on your wallet.
Additionally, try updating the software of the application.
If you can see your funds on the blockchain, they are in the wallet. You will just need to make sure your wallet provider is fully synced to the blockchain.
Sometimes, wallet-specific issues can occur as well. The following articles may be helpful:
- Can't View Funds - Exodus
- Can't View Funds - Jaxx
- Can't View Funds - Coinomi
- Can't View Funds - myCrypto
If the issue persists, you may reach out to your wallet provider.