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Here is a step-by step walkthrough of how to do a Shift:
Step Two: Click the first icon (select the coin you will be depositing from the list), click the second icon (select the coin you would like to receive from the list). Then select "Quick" or "Precise" (see the difference here).
Step Three: Next you will get a screen with the fields to enter where you would like your coin to be sent to and a field to input your refund address for the coin you deposited - in the event the exchange failed.
Step Four: Once you have done that and clicked agree to terms, you will be brought to a page that looks like this example: https://shapeshift.io/#/status/2a6f953b-69e1-4a1e-9993-747339b1ad9b
Step Five: Bookmark that webpage.
YOU ARE NOT DONE YET.
Step Six: Now a ShapeShift deposit address is displayed. From your own wallet, you will need to send the coin requested to that address displayed.
Step Seven: Once our system detects the digital assets, the exchange will take place, and your funds will be sent to you once it completes. You can follow the process along via the Order ID page mentioned above.
Step Eight: Select "See it on the blockchain" to view the status of your transaction in the network. Please keep miner fees in mind when you view the receiving amount.