If there are any issues with your exchange feel free to contact our crypto specialists.
Since we do not have any user accounts, we rely on you to provide information to allow us to locate your deposit to ShapeShift. Please provide the Order ID, Transaction ID/TXID of the coin sent to ShapeShift, or the address your coin was sent to at ShapeShift, so we can resolve the issue for you. If you can send us all three, that is ideal!
NOTE: Always include your refund address for a faster resolution!