Using this information, we can resolve the issue for you.
Articles in this section
- What is an Order ID?
- What's Up with the Customer Support Wait Times?
- What Does "Not Yet Redeemed" Mean on the Block Explorer? Did I Receive My Funds?
- Why Has My Ticket Not Been Solved?
- "See it on the Blockchain" Doesn't Work
- What Happens After I Submit a Support Ticket? How Can I Track the Status?
- Pro Tips for Getting Your Ticket Answered Quickly
- What Happens if My Assets Don't Arrive in My Wallet?
- My Transaction has a [Bad Jump Destination] or [Out of Gas] Error. When Do I Get My ETH?
- What is a Multiple Output Transaction?