Ethereum is unique and for this reason, it has unique errors.
If you see the message "out of gas", your exchange was successfully completed. However, there was an error sending the ETH to you because the specified address was an ETH contract address as the withdrawal address. The contract address you provided requires more gas than we typically use to send ETH, which is why this failed with an error of “out of gas”. We will need you to contact us with an ETH address that does not have contract restrictions.
If you see the message "bad jump destination", it means the exchange was successfully completed. However, there was an error sending the ETH/ETH token to you. We will need you to contact us so we can resend the funds to you.
Contact our crypto specialists if you've had either of these errors. Our Support Team will assist you further.