My page refreshed during "awaiting exchange." Will my exchange still process?

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6 comments

  • Avatar
    Dr Amitbali

    Hi Emily

     

    Can u Help me with an incomplete transaction.

    How to track the Exchange transaction ?

     

    Regards

     

    Dr.Bali

  • Avatar
    Emily

    Hello! Did you submit a ticket to our support team? If not, please do so at the following link and our team can help you: https://shapeshift.zendesk.com/hc/en-us/requests/new

  • Avatar
    Magnitoghost4

    arg I really need help :( I sent ETH to change to BTC but something went wrong.  I submitted a ticket like a day ago and also left a message on chat but no reply yet,I want to send another one with more details to speed it up but dont want to send too many tickets. Im stressin hard here. I have red ID and the address i sent my eth to everything saved. I still have the window open that says 'failed'   .  Thank you in advance for any help with this

  • Avatar
    Ricardo

    So as long as we save the transaction ID we can close de window?

  • Avatar
    Andrew Lloyd

    Hi the exactly same thing happen to.me I sent btc to the deposit account you have me, but the etherium don't arrive at my walllet. I have the transaction record. At first it said transaction received, but then it blocked during await transaction and I didnt get the funds please help me. I couldn't send a ticket to the support team I don't know why. It says default ticket form but it doesn't let me.chose and nothing happens after I pick that option. I have the hash and the transaction record on my btc account. Please contact me I really need help and I'm sure the your bit address did get the btcs. Thanks in advance and really hope you can help me

  • Avatar
    Tungbh

    PLEASE MAKE 200% sure you're in the right site!  The REAL site is: https://www.shapeshift.io   --》 with .io at the end! not .in (from India)

     

    Phishing site: 

    https://www.shiapeshift.in

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