Our users' safety is extremely important to us.
We don’t ask customers to set up an account, nor do we hold customer funds. For example, if a customer is exchanging BTC for LTC, we immediately send LTC to the account you provide. We don’t hold any customer funds, and all our reserves belong to us. This way, there is no risk to the customers.
If an exchange does fail, you can reach out to our support team for assistance.