The ShapeShift support team may ask for your TXID or hash when you submit a ticket. This is one of the fastest ways for us to locate your order and resolve your issue. The TXID is the alphanumeric string that labels each transaction within the coin's blockchain.
In this example, the TXID is circled in red.
If you cannot find your TXID when you are speaking to one of our agents, please tell us so we can help you locate it.