The ShapeShift support team may ask for your TXID or Hash when you submit a ticket. This is one of the the fastest ways for us to locate your order and resolve your issue. The TXID is the alphanumeric string that labels each transaction within the coin's blockchain.
Example:
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Hello there is a process of transition to reddcoin Bitcoin will get something worth $ 12 I hope Money Back
i DEPOSIT DASHCOIN OVER LIMIT .HOW CAN I GET MY COIN BACK?
When you initiate a transaction to convert cryptocurrency using Shapeshift, you are not provided a TXID or a Hash. All the customer sees is a page indicating an Order ID and an address to which you sent the currency. It would be more helpful to ask the customer for the Order ID or provide the Transaction ID while the customer waits for the transaction to be completed.
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