Every exchange made with ShapeShift.io produces a unique Order ID. This Order ID can be used for your own record-keeping, to view the status of a trade through our status page, and to help streamline your support experience. Moreover, the Order ID is not recorded on the blockchain ledgers themselves; it’s created and only available through ShapeShift.
If you need to open a Support ticket, please provide the Order ID to experience faster resolutions to your issue. The Order ID can be found on the ShapeShift.io URL here:
If you visit the URL, the Order ID will also be displayed on the webpage:
Please contact the wallet provider or website you are using to request the Order ID if it is not readily available for you.