Every exchange made with ShapeShift.io produces a unique Order ID. This Order ID can be used for your own record keeping, to view the status of an exchange through our status page, and to help streamline your support experience. Moreover, the OrderID is not recorded on the blockchain ledgers themselves, it’s created and only available through ShapeShift.
If you need to open a support ticket, please provide the Order ID to experience faster resolutions to your issue. The Order ID can be found on the ShapeShift.io page here:
Please contact the wallet provider or website you are using to request the Order ID if it is not readily available for you.