We want to assure that your data is protected. All of your information is encrypted immediately with an air-gapped key. The only time this information may ever be decrypted is to assist with a specific issue that you have asked our Support Team to resolve. Most issues will not require us to do this. Please note that the Support Team will not see your personal details when you open a ticket. For more detailed information, please see our CISO's statement regarding data protection.
Articles in this section
- Warning: Fake KeepKey App Phishing Attempts
- What Can I Do Without an Account? Why Would I Want a Verified Account? How Much of My Personal Information Do I Need to Provide?
- Beware of Phishing Sites
- Security Best Practices
- Use ShapeShift Securely to Protect Your Assets
- Is My Information Stored Securely and Encrypted?
- What Country is Data Kept for Privacy Protection?
- Who Processes the Information I Send to ShapeShift?
- What is a Replay Attack?