If you need help with a particular product, we can help via Live Chat! Currently, we offer Live Chat Support for:
- ShapeShift.
- CoinCap.
- The ShapeShift Membership Portal.
When you decide to use our Live Chat feature, all you have to do is click the drop-down menu that reads "Pick a Product" and select the product that you need help with. Our agents will then be prepared to assist you.
If you want help with a ShapeShift exchange, the above selection would not need to be changed. However, if you want help with the Membership Portal or CoinCap, you will need to click the arrow to the drop-down menu.
Select the product that you need help with and then type your message as such:
Once you press "Start Chatting" an agent will be able to assist you with the product you need help with. Happy Chatting!