Copying and pasting your address correctly is pertinent. We highly recommend copying and pasting since manually typing complicated alphanumeric strings leaves a lot of room for error. If you do not copy and paste your address correctly, ShapeShift cannot help.
Blockchain transactions cannot be reversed, so we cannot reverse the exchange that was sent to the incorrect address. We do apologize for any inconvenience, and we encourage you to check the address at least three times before you finish setting up your exchange.