If you have been in the crypto space for any length of time, you have probably come across some sort of trouble with a wallet, exchange, mining pool, app, miner fee, UTXO or maybe you just have trouble understanding how information is displayed on various blockchains.
Well, we’ve got good news for you! Shapeshift support now has a new feature that we’re sure the crypto space is really going to like. We are excited to announce that we now have live chat support from 11:30 AM to 1:00 AM (EST), 7 days a week, 365 days a year because helping our users in the least amount of time is important to us.
How to Use ShapeShift Live Chat Support
When you first land on our site, you should be able to see a small icon in the lower right-hand corner of the screen that says “Support”.
Once you click on this, you will be given a number of the most common issues that may help to provide you with a resolution to your issue.
If you cannot find the answer that you're looking for, you can initiate a live chat with one of our crypto specialists.
How To Receive The Best Live Chat Experience
We know how much our users love crypto and we want to help you as quickly as we possibly can. With that being said, we need your help to resolve your issue as quickly as possible. When you contact support using our live chat feature, providing our crypto specialists with the following three pieces of information will allow us to figure out what went wrong with your order. This enables us to provide you with the shortest resolution time.
Before you start a live chat with one of our crypto specialists, please have the following ready.
- Your ShapeShift Order ID
- The Deposit Address that you sent to here at ShapeShift
- The TXID (Transaction ID) of your deposit to ShapeShift
Without these, we will not be able to provide you with our super fast live chat support.
Is Live Chat Best For You?
We understand that not everyone needs the instant help of live chat. Perhaps, you simply can't locate your Order ID, Deposit Address, or TXID! If that’s the case, we can still help you via our ticketing system. For the fastest possible ticket support, check out our pro tips on getting your ticket answered quickly. Thanks for all of your help and happy ShapeShifting!