If you have been in the crypto space for any length of time, you have probably come across some sort of trouble with a wallet, exchange, mining pool, app, miner fee, UTXO, or maybe you just have trouble understanding how information is displayed on various blockchains.
Well, we’ve got good news for you! Shapeshift support now has a new feature that we’re sure the crypto space is really going to like. We are excited to announce that we now have live chat support 7 days a week, 365 days a year from 9AM-9PM MST.
How to Use ShapeShift Live Chat Support
When you first land on our site, you should be able to see a small icon in the lower right-hand corner of the screen that says “Support”.
Once you click on this, you will be given a number of the most common issues that may help to provide you with a resolution to your issue.
If you cannot find the answer that you're looking for, you can initiate a live chat with one of our crypto specialists.
How To Receive The Best Live Chat Experience
We know how much our users love crypto and we want to help you as quickly as we possibly can. When you contact support using our Live Chat feature, providing our crypto specialists with a few pieces of information will allow us to troubleshoot in an effective manner. This enables us to provide you with the shortest resolution time.
Before you start a Live Chat with one of our crypto specialists regarding a ShapeShift exchange, please have the following ready:
- Your ShapeShift Order ID.
- The Deposit Address that you sent to here at ShapeShift.
- The TXID (Transaction ID) of your deposit to ShapeShift.
If you are having trouble with the Membership Portal, please be ready to provide:
- Your name.
- The email you used to sign up for your ShapeShift Membership.
If you are having trouble with your hardware wallet and ShapeShift.com, please be prepared with:
- The type of hardware wallet you're using.
- Any errors you may be receiving.
If you are contacting us about another product such as CoinCap, please be prepared to describe the issue that you are experiencing in detail.
Is Live Chat Best For You?
We understand that not everyone needs the instant help that Live Chat offers. Perhaps, you simply can't locate your Order ID or TXID! If that’s the case, we can still help you via our ticketing system.