Sending ShapeShift the correct coin is very important. If you have initiated an exchange and sent us the wrong coin, please reach out to our support team.
Sometimes, we are able to assist with a painstaking process called extraction. Please understand that extractions take a long time, and there are some cases that we cannot assist with.
To prevent this from occurring, always assure that you have chosen the correct type of digital asset to send and receive. Then make sure that you have provided the correct addresses when making your exchange. When you prepare to send the coin, follow the order page's directions exactly. This will deter you from sending the incorrect digital asset to ShapeShift.