The total balance on the ShapeShift Mobile App dashboard page is the sum of your available balance and the pending balance. The available balance is the spendable balance or the amount you can send/spend. The pending balance is your rewards that have not been claimed. Soon, users can earn rewards through different promotions and giveaways. When a user earns a reward, it will show as a pending balance on the dashboard and will only add to the available/spendable balance once claimed.
In the example below, the user has a reward of $3 that has not been claimed, thus it shows as pending. His total BTC balance is showing as $5 because it's the sum of the $3 BTC pending balance and the $2 BTC existing balance in his wallet.
However, since he has not claimed this $3 BTC reward yet, he can only send or spend $2 BTC as this is his available balance.
Our Support Team is available 24/7 if you have inquiries.