Thank you for submitting your verification information!
If you already passed, you are good to go- enjoy all the benefits of the app!
There are a handful of reasons why you may not have passed the verification process. When you upload your ID, the entire ID must be visible without blurriness or glare. Of course, the ID must be valid, with all information you entered matching the information on the ID.
The video check must also match the person on the ID and you must perform the actions listed in the video instructions. (Please try to keep background noise or people in the background out of the video)
Also, if you already have an account, you will fail the verification as only 1 account per user is allowed.
As a reminder, you only need to complete the verification to use our advanced features like trading or buying crypto. If you want to send/receive crypto you do not need to verify your account
Finally, please keep in mind that not all users are eligible for an account with ShapeShift. We do not support all regions at this time.