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  1. ShapeShift Help Center
  2. Getting Started

Getting Started

Are you new to ShapeShift? Have some questions? Let us show you where to start.

Membership and FOX

  • What Type of Documents Do You Accept for Proof of ID?
  • How to Sign Up For Membership
  • Why Do I Need to Give You My Personal Information to Get an Account?
  • Is My Information Stored Securely and Encrypted?
  • What is a FOX Token?
  • What are My FOX Tokens Worth?
See all 19 articles

How to Use ShapeShift

  • How to Exchange Coins on ShapeShift
  • What Info Will I Need for a Successful Exchange?
  • How Do I Read the Status Page?
  • Can I Use ShapeShift on Android/iOS?
  • Once I Buy BTC, What Can I Do With It?
  • The Difference in Quick vs. Precise Exchanges
See all 15 articles

FAQs

  • What are Your Terms of Service?
  • How Does the Exchange Work?
  • Why Can't I Access ShapeShift.io?
  • Can I Have a Receipt Emailed to Me?
  • Why Do I Have to Send My Digital Assets to This Random Address?
  • Why Did My Rate Change?
See all 28 articles

Get in Touch

  • Does ShapeShift Have a Phone Number I Can Call?
  • How Do I Open a Support Ticket? What Information Should I Include?
  • I Bought Bitcoins with a Credit Card. How Can I Contact Simplex?

Live Chat Support

  • Our Live Chat Agents Can Now Assist With More Products!
  • ShapeShift Live Chat Support
  • What Issues Can You Help with Via Live Chat?

ShapeShift Products

  • What is CoinCap?

Security

  • Can You Solve My Customer Support Ticket on Social Media? Is it Safe?
  • Use ShapeShift Securely to Protect Your Assets 🔐
ShapeShift Help Center
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