Troubleshooting
Is there a problem with your order? We can help you figure out what happened.
Basic Troubleshooting
- How Long Will it Take for the Digital Assets to Reach My Wallet?
- What Happens if the Timer Expires?
- I Can't Create an LTC, BCH, or XRP Order Due to an Error - Can This be Resolved?
- Why Does My Order Say "Please Contact Our Crypto Specialists"?
- What Does "Not Yet Redeemed" Mean on the Block Explorer? Did I Receive My Funds?
- "See it on the Blockchain" Doesn't Work