Troubleshooting
Is there a problem with your order? We can help you figure out what happened.
Basic Troubleshooting
- How Long Will it Take for the Digital Assets to Reach My Wallet?
- What Happens if the Timer Expires?
- I Can't Create an LTC, BCH, or XRP Order Due to an Error - Can This be Resolved?
- Why Does My Order Say "Please Contact Our Crypto Specialists"?
- What Does "Not Yet Redeemed" Mean on the Block Explorer? Did I Receive My Funds?
- How Come the Coins that I Sent are Back in My Wallet?
Customer Support Tickets
- Can You Find My Information to Assist Me if I Do Not Have It?
- Why Has My Ticket Not Been Solved?
- What Happens After I Submit a Support Ticket? How Can I Track the Status?
- Why Wasn't My Return Issued Immediately?
- Pro Tips for Getting Your Ticket Answered Quickly
- What's Up with the Customer Support Wait Times?