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ShapeShift Help Center
Troubleshooting
Troubleshooting
Is there a problem with your order? We can help you figure out what happened.
Basic Troubleshooting
I Tried to Exchange a Coin but Received My Input Coin Back - What Happened?
Why Can't I Upload My ID?
You Have My ETH - The Block Explorer Says "ShapeShift"
I Am Having Trouble With 2FA
Why Can't I Log In?
Why is the App Crashing?
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Customer Support Tickets
Why Has My Ticket Not Been Solved?
What Happens After I Submit a Support Ticket? How Can I Track the Status?
Why Wasn't My Return Issued Immediately?
Pro Tips for Getting Your Ticket Answered Quickly
