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  1. ShapeShift Help Center
  2. Troubleshooting

Troubleshooting

Is there a problem with your order? We can help you figure out what happened.

Basic Troubleshooting

  • My Address Disappears When I'm Signing Up for An Account. What Can I Do?
  • I Uploaded My ID and the Page is Stuck on Loading - What Do I Do?
  • It Says My Account is "Under Review" - What Do I Do?
  • I Lost My Password - What Can I Do?
  • Upcoming Mainnet Token Swaps: BNB, AE, ZIL
  • I Bought BTC Through Wyre - Why Isn't it In My Wallet?
See all 38 articles

Customer Support Tickets

  • Why Has My Ticket Not Been Solved?
  • What Happens After I Submit a Support Ticket? How Can I Track the Status?
  • Why Wasn't My Return Issued Immediately?
ShapeShift Help Center
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