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  1. ShapeShift Help Center
  2. Trade Crypto With ShapeShift
  3. Trading FAQs

Trading FAQs

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  • My Transaction has a [Bad Jump Destination] or [Out of Gas] Error. When Do I Get My ETH?
  • How Do I Know the Price at Which My Order Will be Filled At?
  • Sent Funds to the Wrong Address. Can I Recover My Funds?
  • How Quickly Can You Process My Order?
  • Why Did ShapeShift Say the Exchange Completed? The Assets are Not in My Wallet?
  • Why are Coins Temporarily Unavailable?
  • What Exchange Rate Do You Use?
  • What are your Trading Fees?
  • My Order is "Awaiting Exchange" - What's Happening?
  • What is a Withdrawal Address?
  • Why was the Miner Fee Deducted from My Refund or Withdrawal?
  • What is an Auto-Refund?
  • What is the Deposit Address?
  • What is the TXID or Hash?
  • What Happens if My Trade Doesn’t Complete?
  • My Page Refreshed During "Awaiting Exchange". Will My Exchange Still Process?
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