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  1. ShapeShift Help Center
  2. Your ShapeShift Account
  3. Account FAQs

Account FAQs

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  • My Address Disappears When I'm Signing Up for An Account. What Can I Do?
  • I Uploaded My ID and the Page is Stuck on Loading - What Do I Do?
  • It Says My Account is "Under Review" - What Do I Do?
  • I Lost My Password - What Can I Do?
  • Why Can't I Upload My ID?
  • I Am Having Trouble With 2FA
  • Why Can't I Log In?
  • What are Your Terms of Service?
  • Why Do I Need to Give You My Personal Information to Verify My Account?
  • I Need Help With Email Verification
  • Can I Use a Fake Email to Register for My ShapeShift Membership?
  • My Account Verification Failed and it Told Me to Contact Support. Can You Help Me Try Again?
  • My Account Verification Failed but I Submitted the Correct Information. What Went Wrong?
  • What if I Do Not Possess an ID?
  • What Two-Factor Authentication (2FA) App Can I Use for My Membership Account?
  • Can You Reset My Two-Factor Authentication Info?
  • What Do I Do with My Backup Two-Factor Authentication (2FA) Codes?
  • How Do I Find My Two-Factor Authentication Code?
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