Account FAQs
- My Address Disappears When I'm Signing Up for An Account. What Can I Do?
- I Uploaded My ID and the Page is Stuck on Loading - What Do I Do?
- It Says My Account is "Under Review" - What Do I Do?
- I Lost My Password - What Can I Do?
- Why Can't I Upload My ID?
- I Am Having Trouble With 2FA
- Why Can't I Log In?
- What are Your Terms of Service?
- Why Do I Need to Give You My Personal Information to Verify My Account?
- I Need Help With Email Verification
- Can I Use a Fake Email to Register for My ShapeShift Membership?
- My Account Verification Failed and it Told Me to Contact Support. Can You Help Me Try Again?
- My Account Verification Failed but I Submitted the Correct Information. What Went Wrong?
- What if I Do Not Possess an ID?
- What Two-Factor Authentication (2FA) App Can I Use for My Membership Account?
- Can You Reset My Two-Factor Authentication Info?
- What Do I Do with My Backup Two-Factor Authentication (2FA) Codes?
- How Do I Find My Two-Factor Authentication Code?