FAQ
- Why Am I Experiencing Connectivity Issues?
- General Security Reminders
- How To Add Multiple Wallets
- Why Can't I Send My ETH/ERC-20 Tokens?
- What Coins Do We Support on Mobile?
- How To Fund Your ETH Account So You Can Send Tokens
- How Do I View My Seed Phrase?
- How To Download Your Trade History
- Can I Change My Profile Picture?
- My Wallet Says "Unknown Token" or "Unknown Amount" - What Do I Do?
- How Do I Obtain Logs from Beta.ShapeShift.com?
- What Coins Do You Support?
- Using Brave Browser with ShapeShift
- How Do I Use Linux with ShapeShift?
- How Do I Transfer My Bitcoin from My Legacy Address to My SegWit Address?
- Beware of Phishing Sites
- How Do I Make a Deposit from a Paper Wallet?
- Does ShapeShift Have a Phone Number I Can Call?
- How Do I Open a Support Ticket?
- What are Your Terms of Service?
- What is a Private Key?
- I Can't View My Coins/Tokens In My Wallet
- Wallet 101
- Why Has My Ticket Not Been Solved?
- What Happens After I Submit a Support Ticket? How Can I Track the Status?
- How Do I Send My Digital Assets?
- Why Do XRP Wallets Require a 10 XRP Minimum?
- What Are Miner Fees And Why Do I Need To Pay Them?
- What Does "Not Yet Redeemed" Mean on the Block Explorer? Did I Receive My Funds?
- I Sent My ETH Token to My ETH Wallet on Jaxx (or Visa Versa)