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  1. ShapeShift Help Center
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FAQ

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  • Why Am I Experiencing Connectivity Issues?
  • General Security Reminders
  • How To Add Multiple Wallets
  • Why Can't I Send My ETH/ERC-20 Tokens?
  • What Coins Do We Support on Mobile?
  • How To Fund Your ETH Account So You Can Send Tokens
  • How Do I View My Seed Phrase?
  • How To Download Your Trade History
  • Can I Change My Profile Picture?
  • My Wallet Says "Unknown Token" or "Unknown Amount" - What Do I Do?
  • How Do I Obtain Logs from Beta.ShapeShift.com?
  • What Coins Do You Support?
  • Using Brave Browser with ShapeShift
  • How Do I Use Linux with ShapeShift?
  • How Do I Transfer My Bitcoin from My Legacy Address to My SegWit Address?
  • Beware of Phishing Sites
  • How Do I Make a Deposit from a Paper Wallet?
  • Does ShapeShift Have a Phone Number I Can Call?
  • How Do I Open a Support Ticket?
  • What are Your Terms of Service?
  • What is a Private Key?
  • I Can't View My Coins/Tokens In My Wallet
  • Wallet 101
  • Why Has My Ticket Not Been Solved?
  • What Happens After I Submit a Support Ticket? How Can I Track the Status?
  • How Do I Send My Digital Assets?
  • Why Do XRP Wallets Require a 10 XRP Minimum?
  • What Are Miner Fees And Why Do I Need To Pay Them?
  • What Does "Not Yet Redeemed" Mean on the Block Explorer? Did I Receive My Funds?
  • I Sent My ETH Token to My ETH Wallet on Jaxx (or Visa Versa)
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