FAQ
- Why Am I Experiencing Connectivity Issues?
- General Security Reminders
- How To Add Multiple Wallets
- How to find your BTC Xpubs on your KeepKey
- What Coins Do We Support?
- How To Fund Your ETH Account So You Can Send Tokens
- How Do I View My Seed Phrase?
- My Wallet Says "Unknown Token" or "Unknown Amount" - What Do I Do?
- How Do I Obtain Logs from Beta.ShapeShift.com?
- What Coins Do You Support?
- Using Brave Browser with the New ShapeShift
- How Do I Use Linux with ShapeShift?
- How Do I Transfer My Bitcoin from My Legacy Address to My SegWit Address?
- How Do I Make a Deposit from a Paper Wallet?
- What is a Private Key?
- I Can't View My Coins/Tokens In My Wallet
- Wallet 101
- How Do I Receive Digital Assets?
- How Do I Send My Digital Assets?
- Why Do XRP Wallets Require a 20 XRP Minimum?
- What Are Miner Fees And Why Do I Need To Pay Them?
- How To Receive
- What Does "Not Yet Redeemed" Mean on the Block Explorer? Did I Receive My Funds?
- I Sent My ETH Token to My ETH Wallet on Jaxx (or Visa Versa)
- How To Send
- How To Know If Your Crypto Assets Successfully Sent From Your Wallet
- What Wallet Should I Use to Store My Bitcoin? Litecoin? Other Coins?
- What is a KeepKey? Trezor? Hardware Wallet?
- Can I View My Balances in USD and Other Currencies?
- Where Can I Find Transaction Details for Old Trades?