Submit a request

***Update 6/20**** If you are contacting us because you have not received ETH or an ETH-token today, do not submit a ticket. Please wait 24 hours - your exchange will complete. The entire ETH network is backlogged and causing delays, however most transactions are posting to chain within 8-10 hours.

Our support team is available 11:30 am EST- 7 pm EST. Please only submit ONE ticket per issue.

Please provide the deposit TXID here. You can find this in your wallet's transaction history. Submitting the deposit TXID in your request will speed up your resolution time.

What address did you send the funds to at ShapeShift?

If you're asking us about an order, please include a refund address in case your order has failed. The refund address is how we send your coins back to you. For example, if you did a Bitcoin to Litecoin order, send us your Bitcoin address (ie – 1CgjjvoQgunDQ6GcxSyTXhRgGUFjBC95Eu )

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