Please enter the details of your request. A member of our support staff will respond as soon as possible.
Please note, our hours of operation are Monday-Friday, 11:30 am EST- 7 pm EST. We have limited hours on Saturdays and Sundays. Please only submit ONE ticket per issue and we will be in touch with you as soon as possible.
If you're asking us about an order, you must include the Transaction ID and the Deposit Address of your deposit. The Transaction ID (or TXID) is provided by your wallet. The Deposit Address is the address you sent your coins to (provided by ShapeShift).
Example TXID: 809bea17cacd65d306bf40706729fea51569a5da32bfc2b517d8219b28c38bc0
Example Deposit Address: 1254FakSpHqResJFa6nZcuDiuLHr7pVc1F
NOTE: WE DO NOT TAKE SCREEN SHOTS SO PLEASE PROVIDE THIS INFORMATION IN THE BODY OF YOUR REQUEST
If you're asking us about an order, please include a refund address in case your order has failed. The refund address is how we send your coins back to you. For example, if you did a Bitcoin to Litecoin order, send us your Bitcoin address (ie – 1CgjjvoQgunDQ6GcxSyTXhRgGUFjBC95Eu )