Getting Started

The Basics

• Is there a way for me to get higher deposit limits for my transaction?
• Can I purchase bitcoin and cryptocurrencies on Shapeshift with a debit card or credit card?
• Can I use fiat currency (USD, Euros, Pesos, etc) to purchase cryptocurrencies on ShapeShift?
• How do I get a coin added?
• How quickly do you use coins that are deposited? If I exchange BTCs for LTCs, and then exchange LTCs back to BTCs, will I get the same BTCs back?
• How do I know the price at which my order will be filled at?

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Products

Shifty Button

• Where can I find more info about Shifty?
• How does Shifty work?
• Who is Shifty for?
• What is Shifty?

ShapeShift Lens

• Where can I get more info?
• How does Lens work?
• Who is Lens for?
• What is Lens?

API

• How does the API work?
• Who is the ShapeShift API for?
• What is the ShapeShift API?

General

Transaction Troubleshooting

• What is the Deposit Address?
• What is the TXID?
• My page refreshed during "awaiting exchange." Will my exchange still process?
• What happens if my transaction doesn’t go through?

Fees

• Where can I see the miner fees?
• What exchange rate do you use?
• What’s your fee structure?

Affiliate Program

• My affiliate order-tracking key is not processing?
• Steps to joining ShapeShift Affiliate program