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ShapeShift Help Center
Submit a request
Submit a request
Please fill out a ticket form and we'll be in touch. Note, our teams are available 24/7 to take your requests. We strive to respond to all requests within 24 hours. Thanks for your patience!
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I need help with the ShapeShift Platform (beta.shapeshift.com)
I need help with the NEW ShapeShift Mobile App
I need Help with my KeepKey Order
I Have a Request for the Marketing Team (interviews, press, conferences)
Issues with claiming rewards or promotions.
I need help with my Portis wallet.
I need help with CoinCap.
I would like to submit a vulnerability report to the ShapeShift Security Team.
Your email address
Subject
We appreciate a descriptive subject line.
Description
What Can We Help You With?
iOS or Android device?
Verify Email:
What is the ShapeShift Order ID?
Example: 01529d96-7135-41e0-87b6-4f7409b61a95
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