Auto-refunds typically occur when the user makes an error and the funds are automatically returned to the refund address the user provides.
Some common examples of errors that may be auto-returned are:
- Insufficient deposit. This typically occurs during Precise orders when ShapeShift requests a specific amount yet receives below that amount.
- Timer expired. If funds are sent after the timer expires, on a Precise order, for example, the exchange will fail and the funds will be auto-returned
- Over/under the limit. If a user sends over the maximum deposit or below the minimum deposit, the exchange will fail and the funds will be auto-returned.