Auto-refunds typically occur when the user makes an error and the funds are automatically returned to the refund address the user provides.
Some common examples of errors that may be auto-returned are:
- Insufficient deposit. This typically occurs during precise orders when ShapeShift requests a specific amount yet receives below that amount.
- Timer expired. If funds are sent after the timer expires, on a precise order for example, the exchange will fail and the funds will be auto-returned
- Over/under the limit. If a user sends over the maximum deposit or below the minimum deposit, the exchange will fail and the funds will be auto-returned.
It is important to note that funds will only be auto-refunded if you provide a return address on the order page. If an error does occur, remembering to include a return address can save you a lot of time and effort. If a return address is not included on the order page, the funds will not be auto-refunded and you will need to open a support ticket for us to manually return the funds.