If your transaction fails, contact us at firstname.lastname@example.org or fill out our request form here. When you reach out, let us know your deposit address and/or transaction ID (TXID). Don't forget to include your “refund address”. In case the transaction fails for any reason, we can return the funds to you using this address, so be sure that it is an address that you control!
Remember, a failed transaction does not mean that your funds are lost. In case the transaction fails, our team of foxes will be here to assist you.
Your crypto is safe with us.