If your transaction fails contact us at email@example.com or fill out our request form here: https://shapeshift.zendesk.com/hc/en-us/requests/new, and let us know your deposit address and/or TX ID. Don't forget to include your “refund address”. In case the transaction fails for any reason, we can return the funds to you.
Articles in this section
- T & C s What are your terms and conditions?
- Why can't I access ShapeShift.io?
- I want a coin added to ShapeShift
- Why did my deposit include two amounts on the blockchain?
- What is a Smart Contract?
- Why are some coins unavailable on the App?
- Why are coins temporarily unavailable?
- What exchange rate do you use?
- How do I get a coin added?
- Why is the BTC miner fee so high?