If your transaction fails contact us at email@example.com or fill out our request form here: https://shapeshift.zendesk.com/hc/en-us/requests/new, and let us know your deposit address and/or TX ID. Don't forget to include your “refund address”. In case the transaction fails for any reason, we can return the funds to you.
Articles in this section
- Bitcoin Hard fork 8/1/17 Important Information
- Support wait times?
- My order is "awaiting exchange" - what's happening?
- What is a replay attack?
- Sent funds to the wrong address. Can I recover my funds?
- Why did ShapeShift say the exchange completed, but my funds are not in my wallet?
- What is an auto-refund?
- What do I input into the refund address field?
- What do I input into the destination address field?
- What is the Deposit Address?