What happens if my transaction doesn’t go through?

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  • Avatar
    Dr Amitbali

    Hi Jon

     

    I guess I have a similar problem here with my exchange transaction

  • Avatar
    Dr Amitbali

    I sent amount in btc which was confirmed since more than 8 hours now. I've not got back my exchange coins (Dash) till now. Is there any way to track this Exchange transaction. ?

    Whats your advice/ suggestion, what to expect next?

     

    Regards. 

    Dr.Bali.

  • Avatar
    Cryptordroid

    Hello, I sent a transaction yesterday 4-14-17 about 12:30 pm. It immediately failed. I only used this service because it was said to be quick and easy....not the case. If I would have listened to my instincts I would have stuck to what I knew and I would have my funds safely in my possession, but now they are in internet limbo and the transaction has been confirmed on the blockchain. I understand shapeshift probably has a lot of support tickets to sift through, but this is not cool at all. I have not heard back yet and I sent an email immediately at 12:30pm on 4-14-17 since the transaction instantly failed. For some reason I am only able to see that I sent funds to the shapeshift wallet, and after that the transaction can not be tracked as stated by Dr. Bali above, also not cool. So please somebody at shapeshift contact me so i can breath a little. Also, I was exchanging tether for btc, and the only reason i considered shape shift was because it was listed on the tether.to page as a trusted partner, but tether has been a little difficult to work with as well. Please dont make cryptocurrency this unattractive or we will never get more people on board. Please please please do not make me wait until monday to get a reply. thanks

  • Avatar
    Alph43oss

    I had an issue with two failed exchange attempts yesterday. No support response yet

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    Ptr Teeny

    Yes, had the same problem also. Waiting for response from shapeshift's end. Hope to get a feedback soon. 24hrs had passed but no response yet. hope to have my funds back soon and response from your end soon. thank you!

     

  • Avatar
    Md Shahidul Haque Limon

    No doubt that Shapeshift is a intials learners basic best made easy industry introducing  tools, its my live experience. 

    In my perception it's a positive & creative & easy operating humorous robotic application in blockchain crypto e-Currency industry. 
     
    When I get in-touched with shapeshift family i fill that here is presents some beautiful positive souls & their old souls blessings with love. I don't have much idea about crypto industry but has some interest due to its usability and forming history of the Galactic Space Community and surface world. So starterted journey just few month ago. At first faces like i am an Alien here asking like.... Anyway at the moment a wallet and bitcoin card provider sudden show me the link for send my altCoin by Shepeshift.io  and i fill really its my kind of and easy doing job i need.  There are lots of smarter desk available but fill here good and mild, Never grow up fill any pain or never happen face unethical rolls, Where as there is lots of support desk encourage you push them your repository first and after then they will set you by their Own Company Policy Rolls, even they blok your exchanged money by the verification rolls, Still my more then 3 BTC hang up with So Called Good Bitwala and their associate grip, its near 3 month running not get any good cooperation Even when my MOm is in Hospital i request them but they response like poor grade robot,  On the hand some are has strong ground to make shutdown because my Country name is Bangladesh. Some reported concern service not allowed in Bangladesh, there is lots of country name which economics, education, manpower, security 200 years back from Bangladesh status, Maybe not knowledgeable concern in this industry that our present development status, sometime they mixing our credit line to INDIA,  coz they are our close neighbour, But everyone think about their opportunity of business area, just visit google now you will get result, and maybe somebody saw that recent eCommerce banking & data communication development and our GDP 7.6% out of 8% score with leading roll play country as in world economic counsel in geneva last month. 
     
    I m not from a rich family but has education & forefather honour ground. So has to maintain life with keeping some standarity. Some bad banner and bad people made me suffer like Coin "Money Never Sleep" few days ago, when i was disappointed by the bad manure organizations body. A point to be noted that i am leading a small non profit  organization name as UVCF and mostly working covering  in Unveil Alien InventiOn and awareness related coverage to the social people. A Galactic Relation donate us some DASH Coin and i was send somewhere for exchange but this was also hangup by some verification layer, were affiliated payments are also added by payment method... anyway in this mental cruces days i was got hopeless to turn back, But truly my staying now here is main importance made Shapeshift team and application, Please audience  please say something little thing properly in third eye..... 
     
    I really love the this family with in respective manure. Shifpeshift.io helps me real earning, honest trading with dreams me back to the Crypto Galaxy by their positive workforce & humerus support desk. My opinion truly that this surface/inner world & entire Galactic Creative Potential e-Currency Development & Civilization wd Colonization history never would be would be made if this beautiful eShift+Build idea commonsense platform network not created available in our day today life. ShapeShift you can say perform as Mother of Creative Colorful e-Currency Movement.
     
    Want to build a team and best apps for ShapeShift.io operation with self integration features which mostly support like me users community & country. I was try made build customize referral app "Slack" by adding name of  "uvcfCoin"  & "BitBDssftSlack" by github tools help. Please check there if u get any fill usage changes or bugs or any additional transaction integration. . 
     
    I wishing ShapeShift.io team & family members LOngLive 
     
    Thanking here Audience, please don't take anything personally, if i made mistake on my writing 

    lOveUall
  • Avatar
    Ptr Teeny

    Thank you for returning my bitcoins this morning.

    i hope my two other transactions which failed today will be refunded also. waiting for your response. thank you. 

  • Avatar
    Leopcmovil

    I have the same problem, I sent the payment  and my page didn't detected anything. I checked the adress I sent the payment and the bitcons are there. I want them back please.

  • Avatar
    Y RANGANATH

    I am also having same problem that bitcoin not returned back or ether not credited. I made support ticket, they responded immediately and inform me that btc they received and assured to return back. But almost 10 hours left, not yet returned the 0.508 btc.

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    Y RANGANATH

    And i hope they will return as early as possible.

  • Avatar
    Y RANGANATH

    4 hours befor i received the 0.508 btc from shapeshift. Thanks to the gentleman of shapeshift.

  • Avatar
    aendwill
  • Avatar
    Michaelmcneill4489

    Hello, I have tried to convert BTS into BTC using shapeshift, nothing in either my destination account or refund address? Anyway I can speed up the process? Or get my BTS's back in my refund address?

     

    tried sending a support request and an email, to receive no reply

  • Avatar
    Rodrigo Evangelista Mendonça

    Where is my money???? Transaction failed 5 days ago hours  and where is my money!!

     

    Resolve the case https://shapeshift.zendesk.com/hc/en-us/requests/54802

  • Avatar
    Rodrigo Evangelista Mendonça

    Where is my money????? Transaction failed 5 days ago hours  and where is my money!!

     

    Resolve the case https://shapeshift.zendesk.com/hc/en-us/requests/54802

  • Avatar
    Rodrigo Evangelista Mendonça

    Where is my money???? Transaction failed 5 days ago hours  and where is my money!!

     

    Resolve the case!! https://shapeshift.zendesk.com/hc/en-us/requests/54802

  • Avatar
    Rodrigo Evangelista Mendonça

    Where is my money??? Transaction failed 5 days ago hours  and where is my money!!

     

    Resolve the case!! https://shapeshift.zendesk.com/hc/en-us/requests/54802

  • Avatar
    Rodrigo Evangelista Mendonça

    Where is my money???? Transaction failed 5 days ago hours  and where is my money!!!!

     

    Resolve the case!! https://shapeshift.zendesk.com/hc/en-us/requests/54802

  • Avatar
    Puniytaa

    I accidentally put back my bitcoin address to under delivery. Can I get return off my coin

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    Puniytaa

    Last 2 transaction of exchange is missing in my

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    Puniytaa

    Wallet what's happening.. pls return my bitcoin to my wallet plz

  • Avatar
    Coiny

    Hello the great shapeshift team. My transaction was stuck yesterday. I sent ltc over successfully but received failed transaction message on shapeshift during conversion. Pls check case #74282 as soon you can . Thanks

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    Kiru

    Hello, please help my failed transaction .. I've opened a ticket #80510 more than 24 hours without any reply. Please please help.

    Thank you

  • Avatar
    Reto

    I made 5 transactions. 2 of them went fine. 3 failed (exchange btc in to ripples). 3 times a kind of "time error". i can see that the bitcoins has been sent. but no ripples has been added to my wallet.

    anyone same problem? any idea what the problem could be?

  • Avatar
    Najo29

    still pending in awaiting deposit stage.... please how can i get back my fund?....

    Order ID: e2a1b47b-a482-4feb-b44f-9449707ac439

    my blockchain.info:

    I think the transaction is done...

     

    Address
    3Ee6oUfmV2uK6psCH7NrXUgQExzVYT71jN

    Transaction
    a225ef04623fe3e5c409b5279bd6e75334c04fb1f0d3bd2fecfb43ba2f9caf56

     

    Thanks...

  • Avatar
    Kulnandan21

    i made a transaction and i have not yet received the ripples in my account. neither i am getting the refund. i have made a payment of 0.85 bitcoin and that is all my savings. i request the team to kindly look into the matter and provide me with my ripples or bitcoin. i am in deep trouble because of this.

  • Avatar
    Kulnandan21

    address: 3Fzr9oFNVdCYYbiCHZ1hC5s72zmLzR3eMM

     

    transaction:

    d253356e60750a9b06de0fec09fc3f202425cd7358a81df37316f71a509de19a

     

    Kindly look into the matter team as it is very high amount for me, and does not belong to me as well. kindly take this of high priority, i will really appreciate it.

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