Are you curious about our exchange rate? We can help!
The exchange rate is our own, derived from several market sources and based on the amount we feel comfortable exchanging at that fixed rate (whether you do small or large order, the rate stays the same - no slippage). We earn a profit to the extent we can source coins in other markets for a lower cost to replenish our reserves.
ShapeShift is quite open about being a for-profit company.