If you need your two-factor authentication information reset, please contact the Support team. They will be happy to work with you, whether you choose to submit a ticket or utilize our Live Chat option. Please keep in mind that the resolution time for this request is a minimum of seven days.
Articles in this section
- Why Do I Need to Give You My Personal Information to Get an Account?
- Is My Information Stored Securely and Encrypted?
- What is a FOX Token?
- What are My FOX Tokens Worth?
- Can I Use a Fake Email to Register for My ShapeShift Membership?
- How Do I Change My Email Address or Password?
- How Do I Withdraw My FOX Tokens?
- What if I Lost My Backup Two-Factor Authentication (2FA) Codes?
- My Account Verification Failed and it Told Me to Contact Support. Can You Help Me Try Again?
- My Account Verification Failed but I Submitted the Correct Information. What Went Wrong?