To ensure the security of your funds on our mobile app, if you change your password on the mobile app, you will not be able to change your password on beta.shapeshift.com. You can still access beta.shapeshift using the new password.
Your mobile balance will appear but you won't be able to trade on platform with your mobile assets. If you want to trade via platform, you will need to connect a hardware wallet or Portis wallet. Keep in mind that beta.shapeshift and the ShapeShift app are two completely separate wallets.
Please remember your password as we will not be able to assist you if it is forgotten. Writing down your backup sentence and keeping it in a safe/secure place is strongly recommended to ensure your funds are safe.
Stay tuned for updates regarding this matter. For any questions, contact our customer support team.