Please make sure your KeepKey is updated by downloading and running the Updater App, found here.
Downloading the KeepKey Updater App
1. Click the link that coincides with the operating system you are using;
2. Open the download file to begin installing the KeepKey Updater App.
3. Follow the instructions/prompts to download the app. Note: You may get a security warning from your computer about the file being from an "unknown source". This is normal and nothing to worry about.